Service automation: cognitive virtual agents at SEB Bank

Published on Feb 1, 2017
Mary C. Lacity46
Estimated H-index: 46
Leslie P. Willcocks65
Estimated H-index: 65
Andrew Craig5
Estimated H-index: 5
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  • Citations (3)
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4 Authors (Huda Fatima, ..., Ali Khan)
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Cited By3
#1Ning Zhang (CUFE: Central University of Finance and Economics)
#2Bo Liu (CUFE: Central University of Finance and Economics)
Purpose This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment. Design/Methodology/Approach Condition configurations for positive and negative impact for business alignment with RPA. Findings The positive and negative configurations that possibly impact business alignment with RPA. Research limitations/implications There are some human instincts during conditions dichotomization and limited...
Last. Rusni HassanH-Index: 7
view all 3 authors...
The disruption of innovations through technology in the banking and finance sectors continues to indicate a positive trend among bankers, practitioners, and customers at large. Advantageous with speediness and fast track transaction, the innovations of technology support the spread in using banking and finance system without barriers of time and space. Recently, the banking and finance industry continues to be surprised by the latest technology’s innovation that is known as artificial intelligen...
#1Ning Zhang (CUFE: Central University of Finance and Economics)H-Index: 1
#2Bo Liu (CUFE: Central University of Finance and Economics)H-Index: 1
Since 2015, Robotic Process Automation (RPA), the software robot, imitate human behaviors to take complicated tasks is more and more popular in various industry. The current references are mainly concepts the case studiess that focused on the dedicated enterprise, however, less of generalization. For the goal of stepping out and going further of find the genera key factors about RPA-Business alignment, researchers will use multi-valued qualitative comparative (mvQCA) method and IT-Business align...
2 CitationsSource