Review paper
Tourist Experience on Memorable Hospitality Services
Abstract
Social media, online review and photo posting have created an impact on hotel guest experience. This study explores how tourists capture their experience on memorable hospitality services via each stage of the long-term memory system (i.e. encoding, consolidation and retrieval). User-generated content was analyzed from three five-star hotels in Guangdong Province, China, and linked with each stage of the memory system to highlight the concepts...
Paper Details
Title
Tourist Experience on Memorable Hospitality Services
Published Date
Apr 3, 2018
Volume
14
Issue
2
Pages
123 - 145
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