Capability configuration, ambidexterity and performance: Evidence from service outsourcing sector

How to resolve the dilemma of ambidexterity, or simultaneous alignment and adaption, is a vital issue in the operational field. Based on the resource management model, we argue that capability configurations could work as effective strategies for leveraging the potential of capabilities and benefit the pursuit of contradictory ambidexterity. This study explores how complementary and balance configurations of technological and marketing...