A process reference model for claims management in construction supply chains: the contractors’ perspective

Claims are an unavoidable burden for every construction project. They stem from risks that have unfortunately been realized in a project and how they will be pursued is up to company strategy, operational particularities and managers’ skills and experience. Claims, in general, have an adverse effect on a project's supply chain by compromising actors’ relationships, project implementation and project outcomes. It is imperative that all...