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A process reference model for claims management in construction supply chains: the contractors’ perspective

Published on Apr 8, 2018in The international journal of construction management
· DOI :10.1080/15623599.2018.1452100
Dimitrios Robert I Stamatiou (NTUA: National Technical University of Athens), Konstantinos Kirytopoulos13
Estimated H-index: 13
(UniSA: University of South Australia)
+ 2 AuthorsIlias P. Tatsiopoulos11
Estimated H-index: 11
(NTUA: National Technical University of Athens)
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Abstract
ABSTRACTClaims are an unavoidable burden for every construction project. They stem from risks that have unfortunately been realized in a project and how they will be pursued is up to company strategy, operational particularities and managers’ skills and experience. Claims, in general, have an adverse effect on a project's supply chain by compromising actors’ relationships, project implementation and project outcomes. It is imperative that all contractors follow a well-designed claims management strategy that is guided by well-defined and accurately documented operational processes outlined in detail. Process models related to claims management are scarcely found in the literature. These models are evaluated and a new process reference model, that attempts to improve the claims management process and rectify the identified shortcomings of existing models, such as a lack of transactions between the contractor and other supply chain actors, is proposed. In doing so, a number of process models are created. Th...
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References49
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Published on Dec 1, 2016
Krishnan Mysore1
Estimated H-index: 1
(UniSA: University of South Australia),
Abbas Elmualim15
Estimated H-index: 15
(UniSA: University of South Australia),
Konstantinos Kirytopoulos13
Estimated H-index: 13
(UniSA: University of South Australia)
Globally distributed Information and Communication Technology (ICT)projects, typically engage multistakeholders coming from diverse multicultural backgrounds, with varied interests and collaborating across remote geographical locations using different technologies. This is viewed as a significant challenge and of strategic importance in the face of stakeholder adversities. This paper builds on scientific findings in an integrated approach to analyse the stakeholder engagement in globally distrib...
Published on Mar 1, 2015
Olatunde Olufemi Banwo1
Estimated H-index: 1
(Coventry University),
Ken Parker1
Estimated H-index: 1
(Coventry University),
Amritpal Sagoo1
Estimated H-index: 1
(RMIT: RMIT University)
This paper examines the management of contractual claims in the Nigerian construction industry. It explored issues bothering on availability of expertise in the area of managing claims, the principles of claims management, types of claims and their causes are carefully examined with a view to ascertain their potential impact on the execution of construction projects in Nigeria. The research methodology adopted in this paper involves the use of questionnaires administered to various professionals...
Published on Sep 7, 2012in Business Process Management Journal
Davide Aloini10
Estimated H-index: 10
(UniPi: University of Pisa),
Riccardo Dulmin9
Estimated H-index: 9
+ 1 AuthorsSimone Ponticelli2
Estimated H-index: 2
Purpose – The purpose of the present study is to analyze the development of supply chain management (SCM) introduction in the construction industry, investigating the risk factors affecting the implementation of SCM principles.Design/methodology/approach – To achieve the research objective a literature review approach was adopted, which involved the selection and classification of about 140 research articles. Papers were critically classified and analyzed according to a risk management (RM) pers...
Published on May 1, 2012in Applied Mechanics and Materials
Yi Hong Zhou1
Estimated H-index: 1
(CTGU: China Three Gorges University),
Wei Tan1
Estimated H-index: 1
(CTGU: China Three Gorges University)
Claim management is the most important content in international contract management. Contract status is a significant way to identify claim opportunity and calculate claim value. In this paper, firstly, the nature of construction claim was disclosed by contract status analysis under FIDIC Conditions. Secondly, how to calculate claim value by contract status analysis was studied and finally it was proved by an engineering practice. It is indicated that contract analysis is a feasible way to ident...
Published on Feb 1, 2012in International Journal of Project Management 4.69
Xianhai Meng12
Estimated H-index: 12
('QUB': Queen's University Belfast)
Abstract Construction projects often suffer from poor performance in terms of time delays, cost overruns and quality defects. The causes of poor performance have often been analysed. However, few studies have addressed the influence of supply chain relationships on project performance in construction. To fill in this gap, a questionnaire survey is carried out in the UK construction industry to explore the specific characteristics of supply chain relationships in construction and to assess their ...
Published on Oct 1, 2011in Construction Management and Economics
Jasper Mbachu8
Estimated H-index: 8
(Massey University)
Little research is focused on payment risks which constitute the biggest obstacle to adequate cash flow and the contractor’s ability to successfully complete a project and maintain a viable business. To minimize risks and improve net cash flow in a project, the various ways in which the key stakeholders could contribute to the contractor’s payment risks and cash flow problems (the ‘problems’) were investigated along with the mitigation measures. Using a two-stage descriptive survey method, pilot...
Published on May 1, 2011in Construction Management and Economics
Ajibade Ayodeji Aibinu10
Estimated H-index: 10
(University of Melbourne),
Florence Yean Yng Ling30
Estimated H-index: 30
(NUS: National University of Singapore),
George Ofori31
Estimated H-index: 31
(NUS: National University of Singapore)
A cooperative attitude is essential for successful teamwork in construction. The levels of conflict and dispute on construction projects are conceptualized as forms of cooperative/uncooperative attitude. A theoretical model demonstrates how conflict intensity, contractors' dispute tendencies and six identified constructs of organizational justice interact with and relate to each other. The model is tested using a structural equation modelling technique with partial least-squares estimation. It u...
Published on May 1, 2011in Advanced Materials Research
Song Sen Yang1
Estimated H-index: 1
(QUT: Qingdao Technological University),
Jing Xu1
Estimated H-index: 1
(QUT: Qingdao Technological University)
Construction claims are contractor's legitimate rights from contract. And it is also the legal means to maintain economic interests. The quality of claim reports comprehensively shows the level of claim management. This paper expounds the constituents of claim reports and their correlations. Calculations for financial claims and time claims are mainly analyzed and skills of making claim reports is analyzes too. This paper provides reference to claims management personnel.
Published on Jan 1, 2011in International Journal of Project Management 4.69
Khaled A. Mohamed1
Estimated H-index: 1
(Alexandria University),
Shafik S. Khoury2
Estimated H-index: 2
(Alexandria University),
Sherif M. Hafez5
Estimated H-index: 5
(Alexandria University)
Abstract Contractors may decide to reduce the bid profit on basis of opportunistic bidding behavior (OBB) under potential claims recovery for performing changes in work or likely employer’s mismanagement. An analytical evaluation in a decision tree framework is used to represent the expected events and the state of information for OBB decision and their possible outcomes. Quantitative evaluations are introduced to set the likely chance of a claim occurrence, to manage the claim success and to ex...
Published on Oct 1, 2010 in IEEM (Industrial Engineering and Engineering Management)
Weiyi He1
Estimated H-index: 1
(Tianjin University of Technology),
Xiao-ming Chen1
Estimated H-index: 1
(Tianjin University of Technology)
This paper tends to explore the issues relevant to contractor's claims opportunity identification. According to the condition of construction in FIDIC 1999, a process control-based model is presented in which the claims risk analysis, contract state analysis, event analysis, schedule analysis and cost analysis were combined in conjunction with the system of identifying claim opportunities at contract signing stage, construction stage and completion stage. The model is useful to improve the effic...
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