Managerial practices and the productivity of knowledge‐intensive service businesses: An analysis of digital/IT and cash management practices

Knowledge‐intensive service firms achieve superior productivity levels with management practices oriented to improve the relationship with customers. Managerial practices linked to digital and IT‐based practices and cash management techniques contribute to enhance SMEs’ productivity level. The positive effect of cash management techniques and digital/IT‐based practices is conditioned by the characteristics of the businesses’ operations, in our...