Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments
Abstract
Service providers who are Black tend to be evaluated less favorably than those who are White, hindering opportunities for advancement. We propose that the Black-White racial disparity in service performance evaluations is due to occupational-racial stereotype incongruence for interpersonal warmth and that more emotional labor is necessary from Blacks to reduce this incongruence. A pilot study manipulating employee race and occupation confirmed...
Paper Details
Title
Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments
Published Date
Apr 26, 2018
Journal
Volume
45
Issue
5
Pages
2163 - 2192
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Notes
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