The benefits and challenges of online professional-patient interaction: Comparing views between users and health professional moderators in an online health community
Abstract
Online health communities (OHCs) have become new venues for online professional-patient interactions in which patients, as OHC users, can undertake online consultations with health professional moderators. This interaction has previously been investigated mainly from the user's perspective, whilst neglecting the insights of health professional moderators. The aim of this study is to explore and compare the benefits and challenges of online...
Paper Details
Title
The benefits and challenges of online professional-patient interaction: Comparing views between users and health professional moderators in an online health community
Published Date
Jun 1, 2018
Journal
Volume
83
Pages
106 - 118
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