Middle-range theorizing on logistics customer service

Purpose The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas. Design/methodology/approach The paper applies Stank et al. ’s (2017) framework for middle-ranging theorizing in logistics to develop a research framework and agenda that can...