Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk
Abstract
We explore the transition phase in information system (IS) offshore outsourcing, focusing on ongoing decisions made in a client-vendor arrangement and the implications these decisions have for knowledge at risk. Drawing on time-compression and knowledge at risk literatures we argue that firms will need to make ongoing transitional decisions over time as knowledge intensive work is increasingly handed over from client to vendor. We conduct a...
Paper Details
Title
Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk
Published Date
Oct 1, 2019
Journal
Volume
103
Pages
460 - 471
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