From Placebo to Panacea: Studying the Diffusion of IT Management Techniques with Ambiguous Efficiencies: The Case of Capability Maturity Model

In light of the inherent shortcomings of single-perspective approaches in IT diffusion research, in this paper, we develop a multi-perspective framework for studying the diffusion of IT management techniques. The framework is then applied to explain the diffusion of capability maturity model (CMM). This research contributes to information systems theory by (a) illustrating how several different theoretical perspectives (i.e., forced-selection,...