Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Abstract
Purpose
This paper examines the influence of three dimensions of customer knowledge management – knowledge from customer, knowledge for customer and knowledge about customer – on innovation capabilities (speed and quality) and new service market performance.
Design/methodology/approach
The model links three dimensions of customer knowledge management to two dimensions of innovation capabilities. Further, the model...
Paper Details
Title
Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Published Date
Nov 23, 2017
Volume
22
Issue
1
Pages
162 - 182
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History