Knowledge from customer, for customer or about customer: which triggers innovation capability the most?

Volume: 22, Issue: 1, Pages: 162 - 182
Published: Nov 23, 2017
Abstract
Purpose This paper examines the influence of three dimensions of customer knowledge management – knowledge from customer, knowledge for customer and knowledge about customer – on innovation capabilities (speed and quality) and new service market performance. Design/methodology/approach The model links three dimensions of customer knowledge management to two dimensions of innovation capabilities. Further, the model...
Paper Details
Title
Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Published Date
Nov 23, 2017
Volume
22
Issue
1
Pages
162 - 182
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