Determination of the warranty service method switch time of old generation products after new generation products launched

Purpose The purpose of this paper is to build a warranty cost model for consumer electronics with short lifecycle and frequently upgraded process in generations. Meanwhile, a new warranty service method of replacing the failed old generation (OG) products by new generation (NG) products is proposed to cease the service capability for the OG products from manufacturers’ viewpoint. Design/methodology/approach A model is built to find an optimal...