Advanced service offshore outsourcing: Exploring the determinants of capability development in emerging market firms
Abstract
Research Summary : We analyze the effect of offshored service task types on the development of capabilities in emerging market service provider firms. Using multiple case studies, we find that, dependent on task interdependent service types, implying different client interactions (firm‐external determinants), organizational capabilities are developed. More specifically, reciprocal task interdependent services generate human capital and...
Paper Details
Title
Advanced service offshore outsourcing: Exploring the determinants of capability development in emerging market firms
Published Date
Jan 30, 2018
Journal
Volume
8
Issue
2
Pages
324 - 350
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