How focusing positively on errors can help organizations become more communicative
Abstract
Purpose The purpose of this paper is to gain new knowledge of how organizational errors can be used to early detect signals of impending crises and thereby develop internal crisis communication. Three communication processes – organizational culture, leadership and learning – that are particularly important for the development of internal crisis communication are focused. The paper also discusses what kind of learning error management supports,...
Paper Details
Title
How focusing positively on errors can help organizations become more communicative
Published Date
May 8, 2018
Volume
22
Issue
2
Pages
179 - 196
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Notes
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