Capturing Value from Innovation in Knowledge‐Intensive Business Service Firms: The Role of Competitive Strategy

Building on a problem‐solving perspective to value creation and capture, and on the business strategy literature, we argue that the actions that knowledge‐intensive business service (KIBS) firms take to identify, select and solve client problems will affect their approach to capturing value from innovation. We apply regression analysis to data from an original survey involving a sample of 230 innovations introduced by 150 publicly traded UK and...