Can customers help employee work-to-family enrichment? The role of job crafting and OBSE (WITHDRAWN)

This study explores how and when customer participation in service delivery promotes employees work-to-family enrichment. Using two-wave data collected from 160 employees in a hotel, we found that, when customers participate more in their daily work, employees would enrich their family role from their work role more through increased relational job crafting. In addition, employees organizational-based self-esteem (OBSE) accentuates the positive...