Sweating the “small stuff”: High-reliability organizing as a foundation for sustained superior performance
Abstract
Achieving and sustaining superior relative performance is central to strategic organization research. Recently, strategic organization researchers have turned their attention to the broader set of people doing strategy work, how they do it, and what contributes to superior performance. We deepen this focus by arguing that operational activity on the front line is strategic. To illustrate how everyday operations become strategic, we draw on...
Paper Details
Title
Sweating the “small stuff”: High-reliability organizing as a foundation for sustained superior performance
Published Date
Oct 31, 2017
Journal
Volume
16
Issue
2
Pages
227 - 238
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