Auditory fatigue among call dispatchers working with headsets

To determine whether call center dispatchers wearing headsets are subject to auditory fatigue at the end of a work shift.Data was gathered at times when call centers were busiest. All call operators wore a headset for up to 12 h. Acoustic environment and noise exposure under the headset were continuously recorded during the entire work shift. Variations in auditory parameters were assessed using pure-tone air-conduction audiometry and an...