Insurance Status and Access to Urgent Primary Care Follow-up After an Emergency Department Visit in 2016

We examine the availability of follow-up appointments for emergency department (ED) patients without established primary care by insurance and clinical condition.We used "secret shopper" methodology, employing 2 black men to telephone all 53 primary care practices in greater New Haven, posing as new patients discharged from the ED and requesting follow-up appointments. Each practice received 6 scripted calls from each caller during an 8-month...