A view from the vendor’s side: factors that determine satisfaction
Volume: 6, Issue: 3, Pages: 214 - 228
Published: Oct 2, 2017
Abstract
Purpose With the growth in outsourcing it is imperative to understand the vendor’s satisfaction with IT outsourcing relationships since contractual and relationship factors affect the ability of vendors and clients to work together over time. A recent study demonstrated that relational factors such as trust and information exchange dominated in their ability to explain client satisfaction when compared to contractual factors. The purpose of this...
Paper Details
Title
A view from the vendor’s side: factors that determine satisfaction
Published Date
Oct 2, 2017
Volume
6
Issue
3
Pages
214 - 228
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History