Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour
Abstract
Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables;...
Paper Details
Title
Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour
Published Date
Jan 1, 2018
Journal
Volume
101
Pages
19 - 32
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Notes
History