Apps for mobile banking and customer satisfaction: a cross-cultural study
Volume: 35, Issue: 7, Pages: 1133 - 1153
Published: Oct 2, 2017
Abstract
Purpose By specifically focussing on the use of mobile banking apps, the purpose of this paper is to examine how perceived justice moderates the relationship between the benefits offered by mobile banking and the consequences of satisfaction with mobile banking. This research employs a model in which mobile banking offers comprehensive benefits, satisfaction and consequences that favour mobile banking; in addition, the model also tests the...
Paper Details
Title
Apps for mobile banking and customer satisfaction: a cross-cultural study
Published Date
Oct 2, 2017
Volume
35
Issue
7
Pages
1133 - 1153
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