Users' perception of ease of use (EOU) and confidence with skill using SMS in emergency conditions

The aim of this paper is to investigate the correlation between ease of use (EOU) and confidence with skill with regard to the use of SMS (Short Messaging Service) for warning messages in an emergency situation. This paper is part of our formative study to investigate the possibility for using SMS in emergency conditions from the users' perspective. The case study that we used was warning messages for an urban kampung flood disaster area in...