Original paper
Discriminating Tastes: Uber's Customer Ratings as Vehicles for Workplace Discrimination
Abstract
Consumer‐sourced rating systems are a dominant method of worker evaluation in platform‐based work. These systems facilitate the semi‐automated management of large, disaggregated workforces, and the rapid growth of service platforms—but may also represent a potential avenue for employment discrimination that negatively impacts members of legally protected groups. We analyze the Uber platform as a case study to explore how bias may creep into...
Paper Details
Title
Discriminating Tastes: Uber's Customer Ratings as Vehicles for Workplace Discrimination
Published Date
Jun 28, 2017
Journal
Volume
9
Issue
3
Pages
256 - 279
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Notes
History