Discriminating Tastes: Uber's Customer Ratings as Vehicles for Workplace Discrimination

Consumer‐sourced rating systems are a dominant method of worker evaluation in platform‐based work. These systems facilitate the semi‐automated management of large, disaggregated workforces, and the rapid growth of service platforms—but may also represent a potential avenue for employment discrimination that negatively impacts members of legally protected groups. We analyze the Uber platform as a case study to explore how bias may creep into...