Discovering childcare providers’ coaching needs with design thinking techniques

Design thinking techniques, including empathetic interviews, provide a promising new methodology for enhancing the quality of childcare services. This human-centred approach seeks to address complex problems with a deliberate, thoughtful solution-seeking process [Brown, T. (2008, June). Design thinking. Harvard Business Review. Retrieved from http://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design_Thinking.pdf]. This process includes several...