The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry

Volume: 65, Pages: 47 - 58
Published: Aug 1, 2017
Abstract
null null Although emotional labor gains considerable interest in research and practice, current hospitality management literature has neglected to investigate its influence on employee commitment and the mediating roles of work-life balance perception and job satisfaction. Referring to emotional labor theory, this paper examines these interconnections by conducting a three-phase empirical study in the hotel industry. Results of the first study...
Paper Details
Title
The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry
Published Date
Aug 1, 2017
Volume
65
Pages
47 - 58
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