Stealing thunder and filling the silence: Twitter as a primary channel of police crisis communication

Volume: 43, Issue: 4, Pages: 718 - 728
Published: Nov 1, 2017
Abstract
Twitter can be used successfully by police departments as a channel for stealing thunder and establishing the department as a credible news source. A case study analysis of how a police department used Twitter during a mall shooting was conducted. Results reveal the potential benefits and limitations of using Twitter to steal thunder and a new technique, filling the silence, is proposed for maintaining an audience once an organization has stolen...
Paper Details
Title
Stealing thunder and filling the silence: Twitter as a primary channel of police crisis communication
Published Date
Nov 1, 2017
Volume
43
Issue
4
Pages
718 - 728
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