Match!

Activating tourists' citizenship behavior for the environment: the roles of CSR and frontline employees' citizenship behavior for the environment

Published on Jul 3, 2018in Journal of Sustainable Tourism
· DOI :10.1080/09669582.2017.1330337
Luu Trong Tuan2
Estimated H-index: 2
(Swinburne University of Technology)
Sources
Abstract
ABSTRACTTourists can serve as contributors to the sustainability of tourist destinations. Thus, tourists’ citizenship behavior for the environment (customer CBE), which contributes to the sustainable greening of tourist destinations, should be activated. The primary aim of our research is to assess the predictive role of corporate social responsibility (CSR) for tourists’ CBE. This research also seeks to investigate the effect of CSR on employees’ organizational citizenship behavior for the environment (employee OCBE). Our research model was tested using the data-set from tour guides and their tourists in tourism industry in the Vietnamese business setting. The findings from our research provided evidence for the positive effect of CSR on customer CBE. In addition, CSR was found to foster employee OCBE, which in turn promoted customer CBE as well as intensified the CSR-customer CBE relationship. Customer CBE was also found to play a role in amplifying employee OCBE as well as the CSR-employee OCBE linkage...
  • References (134)
  • Citations (15)
📖 Papers frequently viewed together
24 Citations
35.1k Citations
40 Citations
78% of Scinapse members use related papers. After signing in, all features are FREE.
References134
Newest
#1Naomi Ellemers (LEI: Leiden University)H-Index: 62
#2S. Alexander Haslam (University of Exeter)H-Index: 75
According to social identity theory, people derive part of their identity – their social identity – from the groups to which they belong (e.g., an identity as “student,” “woman,” “left-hander,” or “Barcelona supporter”). Social identities differ in strength and content. The strength component is conceptualized in terms of social identification (e.g., “I identity strongly with Europeans”), while the content of social identity is determined by the group’s features (e.g., colors associated with a s...
85 CitationsSource
#1Piotr Zientara (University of Gdańsk)H-Index: 8
#2Anna Zamojska (University of Gdańsk)H-Index: 4
40 CitationsSource
#1Jun Gao (SYSU: Sun Yat-sen University)H-Index: 5
#2Zhuowei (Joy) Huang (UIUC: University of Illinois at Urbana–Champaign)H-Index: 8
Last. Chaozhi Zhang (SYSU: Sun Yat-sen University)H-Index: 8
view all 3 authors...
ABSTRACTDrawing on norm-activation theory, this study explores the link between tourists' perceptions of the negative impacts of tourism and their perceived responsibility. A proposed theoretical framework was examined and verified through exploratory and confirmatory research processes. Self-administered questionnaires were collected at two UNESCO World Natural Heritage Sites in China. The findings of this research suggest that tourists' perceptions of the negative impacts of tourism positively...
18 CitationsSource
#1Elif Karaosmanoglu (ITU: Istanbul Technical University)H-Index: 6
#2Nesenur Altinigne (Istanbul Bilgi University)H-Index: 1
Last. Didem Gamze Isiksal (ITU: Istanbul Technical University)H-Index: 1
view all 3 authors...
This study investigates the relationship between corporate social responsibility (CSR) motives and customer extra-role behavior in an emerging market context. It examines the moderating role of ethical corporate identity on this relationship in two replicated scenario-based experiments in two different contexts (i.e. high CSR fit vs. low CSR fit). Both studies assess whether the attributions of consumers about a firm's CSR motivation (i.e. firm-serving vs. public serving) change their extra-role...
24 CitationsSource
#1Hyejoon Rim (UMN: University of Minnesota)H-Index: 8
#2Sung-Un Yang (IU: Indiana University Bloomington)H-Index: 24
Last. Jaejin Lee (FSU: Florida State University)H-Index: 3
view all 3 authors...
To provide insight for nonprofits and for-profits generating synergetic alliance, this study investigates how prior corporate reputation, nonprofit brand familiarity, and fit between company and nonprofit influence supportive CSR outcomes. The study also examines the mediation role of perceived altruism and consumer–company identification in such associations. The results show the significant main effects of corporate reputation, nonprofit familiarity, and company–nonprofit fit on supportive CSR...
23 CitationsSource
#1Nicolas Raineri (Laval University)H-Index: 6
#2Pascal Paillé (Laval University)H-Index: 20
This study investigates the social–psychological mechanisms leading individuals in organizations to engage in environmental citizenship behaviors, which entail keeping abreast of, and participating in, the environmental affairs of a company. Informed by the corporate greening and organizational behavior literature, we suggested that an employee’s level of involvement in the management of a company’s environmental impact was the overt manifestation of his or her discretionary sense of commitment ...
35 CitationsSource
#1Shawn Pope (Stanford University)H-Index: 4
#2Arild Wæraas (NMBU: Norwegian University of Life Sciences)H-Index: 13
Growth in CSR-washing claims in recent decades has been dramatic in numerous academic and activist contexts. The discourse, however, has been fragmented, and still lacks an integrated framework of the conditions necessary for successful CSR-washing. Theorizing successful CSR-washing as the joint occurrence of five conditions, this paper undertakes a literature review of the empirical evidence for and against each condition. The literature review finds that many of the conditions are either highl...
35 CitationsSource
#1Caroline Flammer (BU: Boston University)H-Index: 10
#2Aleksandra Kacperczyk (MIT: Massachusetts Institute of Technology)H-Index: 7
In this study, we assess the causal impact of stakeholder orientation on innovation. To obtain exogenous variation in stakeholder orientation, we exploit the enactment of state-level constituency statutes, which allow directors to consider stakeholders’ interests when making business decisions. Using a difference-in-differences methodology, we find that the enactment of constituency statutes leads to a significant increase in the number of patents and citations per patent. We further argue and p...
54 CitationsSource
Purpose The purpose of this paper is to review and synthesise 149 hospitality-related studies published in the past two decades pertaining to environmental management (EM). The review was divided into three main stages: 1993-1999, 2000-2009 and 2010-2014 and provided future research directions. Design/methodology/approach The study sample consisted of articles published between 1993 and 2014 in four leading hospitality journals. The four journals chosen were the International Journal of Hospital...
35 CitationsSource
#1Yixing Lisa Gao (PSU: Pennsylvania State University)H-Index: 3
#2Anna S. Mattila (PSU: Pennsylvania State University)H-Index: 59
Last. Seoki Lee (PSU: Pennsylvania State University)H-Index: 27
view all 3 authors...
Abstract Research on environment-friendly initiatives has received increasing attention in hospitality research. However, an integrated literature review of research examining the impact of consumer perceptions of green initiatives on their behavioral intentions is lacking. To that end, a quantitative meta-analysis of 26 articles published in hospitality journals was conducted in order to determine the effect sizes of the relationship between consumers’ perceptions and their green behaviors. Thi...
40 CitationsSource
Cited By15
Newest
#1Stephanie Hui-Wen Chuah (Asia University (Japan))
Last. Thurasamy Ramayah (Minjiang University)H-Index: 37
view all 4 authors...
Abstract Prior studies on high-fit corporate social responsibility programs have yield equivocal findings; some studies have shown a positive impact on desirable customer outcomes and others have shown a negative impact. To reconcile these two divergent views, this study proposes that the relationship between perceived corporate social responsibility-brand fit and sustainable customer engagement behavior is serially mediated by self-cause and/or brand integration. Furthermore, such serial mediat...
Source
#1Yu Shi (NTPU: National Taipei University)
#2Kuen‐Hung Tsai (NTPU: National Taipei University)
Source
#1Rosa Patricia Martínez García de Leaniz (UC: University of Cantabria)H-Index: 10
#2Ángel Herrero (UC: University of Cantabria)H-Index: 7
Last. María del Mar García de los Salmones (UC: University of Cantabria)H-Index: 12
view all 3 authors...
Social media has emerged as a powerful and successful tool to disseminate information relating to corporate social responsibility (CSR) in different industries, including the hospitality context. S...
Source
#1Ma Ying (WUT: Wuhan University of Technology)H-Index: 1
#2Naveed Ahmad Faraz (WUT: Wuhan University of Technology)H-Index: 1
Last. Ali Raza (University of Management and Technology)H-Index: 1
view all 4 authors...
Employees’ voluntary green behavior (EVGB) is indispensable in realizing organizations’ environmental sustainability objectives. Leaders can act as catalysts to shape the behavior of their employees. On EVGB, noticeably the missing link is investigating the influence of servant leadership and the mechanism through which it operates. Building upon self-determination and psychological empowerment theories, this research examined the impact of servant leadership on EVGB through the simple and seque...
1 CitationsSource
#1Won-Moo HurH-Index: 21
#1Won-Moo Hur (College of Business Administration)H-Index: 5
Last. Hanna Kim (CNU: Chungnam National University)H-Index: 8
view all 3 authors...
The first objective of this study is to test the mediating role of emotional brand attachment in the relationship between customers’ perception of corporate social responsibility (CSR) and two types of customer extra-role behavior: customer participation behavior and customer citizenship behavior. The second objective is to examine the moderating effects of customer spirituality on the customer CSR perception–emotional brand attachment relationship and the indirect relationship between customer ...
Source
#1Bilal Afsar (HU: Hazara University)H-Index: 13
#2Basheer M. Al-Ghazali (UPM: King Fahd University of Petroleum and Minerals)H-Index: 2
Last. Waheed Ali UmraniH-Index: 5
view all 4 authors...
1 CitationsSource
#1Trong Tuan Luu (Swinburne University of Technology)H-Index: 5
AbstractIntegrating strategic, top-down management and employee-oriented, bottom-up approaches, this inquiry proposes a research model in which green management initiatives (i.e., the fusion of gre...
Source
Purpose The purpose of this paper is to investigate the influence of customers’ environmental concerns, customers’ perceptions of a hotel’s environmental practices and of the hotels’ environmentally friendly images, on their willingness to pay a price premium to stay at environmentally friendly hotels. Design/methodology/approach The theoretical framework comprises both the Social Identity Theory and the Value-Belief-Norm Theory. The data was collected from a survey conducted to 454 customers st...
Source
#1Luu Trong Tuan (Swinburne University of Technology)H-Index: 2
AbstractEco-initiatives from tourism employees can contribute to the green sustainability of tour companies as well as destinations. Nonetheless, mechanisms underlying employee green creativity in ...
2 CitationsSource
#1Sadia Cheema (National College of Business Administration and Economics)H-Index: 5
#2Bilal Afsar (HU: Hazara University)H-Index: 13
Last. Farheen Javed (Murdoch University)
view all 3 authors...
The importance of organizational citizenship behaviors for the environment (OCBEs) has been clearly established in the environmental literature. The purpose of this study is to examine the mediation of organizational identification and environmental orientation fit on the relationship between employees' corporate social responsibility (CSR) perceptions and their engagement in organizational citizenship behaviors for the environment. On the basis of 374 survey responses from employees, our struct...
3 CitationsSource