Achieving consensus devoid of complicity: adopting the Delphi technique

Purpose There are latent fears that in a Delphi exercise, the opinions of participants might be impaired due to the proximity of other participants. However, the thoughtful selection of participants and effective communication during the process can guarantee the independence of the participants’ opinions. The paper aims to discuss these issues. Design/methodology/approach The single site case study method was adopted and the participants for...