Review paper

Serving the Public? Users, Consumers and the Limits of NPM

Pages: 365 - 376
Published: Dec 23, 2010
Abstract
Many of the features of NPM discussed in this volume have been introduced in the name of the service user or consumer. Structural devolution is claimed to bring management decisions closer to the customer and thus to enable more responsiveness to service users. Managerialism itself challenges professional power bases and is strongly associated with the consumerist turn in public services. Marketisation and competition are viewed as...
Paper Details
Title
Serving the Public? Users, Consumers and the Limits of NPM
Published Date
Dec 23, 2010
Pages
365 - 376
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