Emotional Labor Within Teams: Outcomes of Individual and Peer Emotional Labor on Perceived Team Support, Extra-Role Behaviors, and Turnover Intentions

We investigated the relationship of emotional labor to perceived team support, extra-role behaviors, and turnover intentions. Our primary research question involved whether the relationships of individual deep acting with perceived team support and extra-role behaviors were conditional on the level of peer deep acting in the team. The possibilities were explored in two field studies. Study 1 sampled 195 students in 47 project teams multiple...