Match!

Sourcing in or out: Implications for social capital and knowledge sharing

Published on May 1, 2017in Journal of Strategic Information Systems4
· DOI :10.1016/j.jsis.2017.05.001
Angelika Zimmermann8
Estimated H-index: 8
(Lboro: Loughborough University),
Ilan Oshri20
Estimated H-index: 20
(Lboro: Loughborough University)
+ 1 AuthorsAlexandra Gerbasi11
Estimated H-index: 11
(University of Surrey)
Sources
Abstract
The sharing of knowledge between a firm and its internal or external service suppliers has become an important element of contemporary sourcing arrangements. Moreover, the knowledge based view (KBV) has long suggested that due to stronger cognitive links within firms, internal compared to external service provision creates better conditions for knowledge sharing. Empirical evidence for this claim is however scarce, and the KBV does not explain the mechanisms for more knowledge sharing in internal sourcing in detail. Moreover, there is now some evidence to suggest that firms’ relationships with external sourcing partners are becoming more similar to those with captive centres, which represent a less traditional form of insourcing setting. To scrutinize the possible knowledge sharing advantages of internal sourcing in more depth, we turn to social capital (SC) research. There are some theoretical claims that SC and knowledge sharing are stronger within than between firms, and there is ample evidence that SC facilitates knowledge sharing. Our survey results suggest that the extent of knowledge sharing and SC are indeed stronger in a captive than in an external sourcing mode, and that structural (tie strength), cognitive (shared understanding), and relational (trust) aspects of SC mediate the effect of sourcing mode on the extent of knowledge sharing. By contrast, network stability (a structural aspect) mediated knowledge sharing only indirectly, by reinforcing the other SC aspects. We highlight important contributions to research and practice of IS outsourcing and social capital.
  • References (68)
  • Citations (1)
📖 Papers frequently viewed together
54 Citations
2 Citations
78% of Scinapse members use related papers. After signing in, all features are FREE.
References68
Newest
#1Jens Dibbern (University of Bern)H-Index: 18
#2Wynne W. Chin (UH: University of Houston)H-Index: 40
Last. Thomas Kude (UMA: University of Mannheim)H-Index: 8
view all 3 authors...
Transaction cost economics (TCE) is the most prominent theory for studying questions surrounding information systems (IS) outsourcing. Its most widely tested argument is that client-specific services are rather kept in-house due to the high transaction costs which arise for safeguarding against opportunistic behavior. However, empirical support for this argument has so far been inconclusive. We seek to resolve this inconsistency by following two recommendations in prior literature. First, we ext...
3 CitationsSource
#1Claudia Loebbecke (University of Cologne)H-Index: 22
#2Paul C. van FenemaH-Index: 15
Last. Philip Powell (Birkbeck, University of London)H-Index: 40
view all 3 authors...
Corporate knowledge is considered a crucial determinant of sustainable competitive advantages. Recent resource-leveraging strategies emphasize inter-firm collaboration and knowledge sharing across firm boundaries, however. This strategic paradox of protecting versus sharing knowledge suggests the need for new paradigms that reconcile intra- and inter-organizational knowledge sharing. Building on organizational collaboration and control theory, this paper investigates contingencies of inter-organ...
36 CitationsSource
#1Eleni Lioliou (Lboro: Loughborough University)H-Index: 4
#2Angelika Zimmermann (Lboro: Loughborough University)H-Index: 8
Academic researchers have paid significant attention to the drivers of opportunistic behavior, yet our understanding of how opportunistic behavior can be mitigated remains relatively fragmented. Our investigation will focus on the social context and more specifically on the role of social capital in the deterrence of opportunistic behavior. On the basis of two qualitative case studies in the financial sector, we will illustrate how the structural, cognitive and relational dimensions of social ca...
4 CitationsSource
#1Martina Gerbl (KPMG)H-Index: 2
#2Ronan McIvor (Ulster University)H-Index: 33
Last. Paul Humphreys (Ulster University)H-Index: 37
view all 4 authors...
This paper proposes a framework for understanding location distance and governance model choice in the business process outsourcing (BPO) decision. Much of the current international business (IB) literature employs location-specific factors alone to explain the BPO decision, and this literature is dominated by studies of the offshore location option, with limited attention given to the local and nearshore location distance options as alternatives to offshoring. The framework proposed here was de...
18 CitationsSource
#1Andrew F. HayesH-Index: 41
#5namesH-Index: 1
1,628 Citations
#1Kannan Srikanth (Indian School of Business)H-Index: 9
#2Phanish Puranam (Indian School of Business)H-Index: 26
To examine what, if any, are the differences in how activities are coordinated within versus between firms, we conducted interviews with 32 project managers regarding 60 projects in the offshore software services industry. Uniquely, our projects were sampled along two dimensions: (1) colocation versus spatial distribution and (2) delivery by groups of individuals from a single firm versus from multiple firms. Our evidence suggests that in colocated projects, the same broad categories of coordina...
29 CitationsSource
#1Beena George (University of St. Thomas (Texas))H-Index: 2
#2Rudy Hirschheim (LSU: Louisiana State University)H-Index: 58
Last. Alexander von StettenH-Index: 7
view all 3 authors...
Purpose – This paper proposes a new research agenda for information technology (IT) outsourcing,motivated by the belief that the social capital concept enables IT outsourcing researchers to capture more of the nuances of the client–vendor relationship in IT outsourcing arrangements. Design/methodology/approach – The paper builds a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life cycle. Past research on IT outsourcing is examined ap...
6 CitationsSource
#1Julia Kotlarsky (Aston University)H-Index: 18
#2Harry Scarbrough (Keele University)H-Index: 39
Last. Ilan Oshri (Lboro: Loughborough University)H-Index: 20
view all 3 authors...
The coordination of effort within and among different expert groups is a central feature of contemporary organizations. Within the existing literature, however, a dichotomy has emerged in our understanding of the role played by codification in coordinating expert groups. One strand of literature emphasizes codification as a process that supports coordination by enabling the storage and ready transfer of knowledge. In contrast, another strand highlights the persistent differences between expert g...
49 CitationsSource
#1Angelika Zimmermann (Lboro: Loughborough University)H-Index: 8
#2M.N. Ravishankar (Lboro: Loughborough University)H-Index: 11
Information technology IT development in global organisations relies heavily on the transfer of tacit and complex knowledge from onshore units to offshore subsidiaries. A central concern of such organisations is the development of social capital, which is known to facilitate the smooth transfer of knowledge. However, only a few studies in IS research have explicitly examined the role of social capital for knowledge transfer in an IT offshoring context. In this paper, we argue that such knowledge...
34 CitationsSource
#1Kunio Takezawa (University of Tsukuba)H-Index: 1
The simplest form of the linear mixed model is the random-effects model, which represents data using the regression equation: $\displaystyle{ \mathbf{y}_{i} =\boldsymbol{\alpha } +\mathbf{b}_{i} +\boldsymbol{\epsilon } _{i} (1 \leq i \leq m), } where \(\boldsymbol{\alpha }\), y i , b i , and \(\boldsymbol{\epsilon }_{i}\) are column matrices for which the lengths are n i and can be expressed in the form: \displaystyle\begin{array}{rcl} \boldsymbol{\alpha } = \left (\begin{array}{c} \alpha \...
5 CitationsSource
Cited By1
Newest
#1Chunyu Zhang (National Institute of Development Administration)
#2Liping Liu (National Institute of Development Administration)
Source
There has been increased collaboration between citizens and scientists to achieve common goals in scientific or geographic data collection, analysis, and reporting. Geospatial technology is leveraging the power of citizens in such efforts. Governments have been exploring participatory approaches. This situation should be balanced by sharing knowledge and collaborative learning between stakeholders involved in the participatory activity. Training and education are enhanced by providing guidelines...
Source
Source