Effects of Implicit Person Theories and Apologies on Trust Following Integrity-Based Violations

The effects of Implicit Person Theory (IPT), severity of consequences, transgression type, and apologies on willingness to trust and benevolence were investigated using a 2 x 2 x 2 x 2 experimental design. Two hundred fifty-eight undergraduate students read a scenario that asked them to imagine that they were a manager in a consulting firm whose trust was violated by a subordinate. The results indicated that following an integrity-based...