“They made me feel comfortable”: a comparison of methods to measure patient experience in a sexual health clinic

High quality sexual health services are needed to improve both individual and public health outcomes. This study set out to explore what is important to patients who visit a sexual health clinic, and examine their understanding of standard survey questions, in order to inform the collection and interpretation of patient experience data that are used to improve services. We conducted a cross-sectional, qualitative study. In the first part of the...