Client Co-production in the Production Process of Offshored Knowledge-intensive Business Services

Clients co-produce knowledge-intensive business services through transferring and co-creating knowledge. I study the production process of the services and how a geographic relocation (offshoring) impacts client co-production in this process. Through an empirical analysis of multiple service production processes, I find that client co-production decreases in intensity over time, but despite expectations never stop entirely. Moreover, I find that...