Email adaptation for conflict handling: A case study of cross‐border inter‐organisational partnership in East Asia

This paper explores the context of email‐based communication in an established but fragile, inter‐organisational partnership, which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a 6‐month field study of a case of cross‐border inter‐organisational collaboration in East Asia. We observed that the individuals...