Motivated or empowering antecedents to drive service innovation?
Abstract
Which type of antecedents, motivated or empowering, can stimulate service innovation? We choose the empowering (team and worker empowerment) and motivated variables (creative self-efficacy and intrinsic motivation) as the four antecedents to investigate how they influence service innovation. Positive psychological capital (PPC) was chosen as a key mediator to examine whether the four antecedents have impacts on service innovation through PPC....
Paper Details
Title
Motivated or empowering antecedents to drive service innovation?
Published Date
Jan 2, 2017
Journal
Volume
37
Issue
1
Pages
5 - 30
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