The complexity turn: Cultural, management, and marketing applications

Published on Jan 1, 2017
· DOI :10.1007/978-3-319-47028-3
Arch G. Woodside53
Estimated H-index: 53
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  • Citations (19)
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Abstract Social Networking Sites (SNSs) play an important role in our daily lives and the number of their users increases regularly. To understand how users can be satisfied in the complex digital environment of SNSs, this study examines how motivations and emotions combine with each other to explain high satisfaction. Users’ motivations comprise four attributes, entertainment, information, social-psychological, and convenience. Emotions are divided into their two main categories, that is positi...
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#1Babak Taheri (Heriot-Watt University)H-Index: 11
#2Hossein G.T. Olya (University of Sheffield)H-Index: 8
Last. Martin Joseph Gannon (Edinburgh Napier University)H-Index: 5
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Underpinned by complexity theory, this study investigates whether the influence of social and physical servicescape on international travelers’ dissatisfaction and misbehavior differs between two c...
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#1Shu-Ning Zhang (Huaqiao University)H-Index: 1
#2Yong-Quan Li (Huaqiao University)H-Index: 2
Last. Wen-Qi Ruan (Huaqiao University)H-Index: 1
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Abstract In accordance with the increasing attention in entrepreneurship among tourism and hospitality students, this study aims to discover whether entrepreneurial education may influence the entrepreneurial intention of students. A total of 668 tourism and hospitality students were used to test our Hypothesis. The findings support the positive impact of education on entrepreneurial intentions. In addition, empirical training is the leading factor in the formation of entrepreneurial intention, ...
#1Vitaly Tambovtsev (MSU: Moscow State University)H-Index: 3
Two turns in economics during last decades are analyzed — complexity turn, and information turn, and the narrative analysis role for these turns realization is discussed. Basic framework of narrative analysis is described, and it is shown that its efficacy is limited by groups of individuals which have resources that give them possibilities to treat the narrative’s plot as a feasible alternative in decision-making situation. It is grounded that now agent-based models are the effective instrument...
Abstract Webrooming (practice whereby products are researched online before making an offline purchase) has been recognized as a prevalent form of cross-channel shopping behavior. Grounded in complexity and configuration theories, this study examines how different causal conditions determine webrooming intention. Required data was obtained from a purposive sample through paper surveys, and was analyzed using fuzzy-set qualitative comparative analysis (fsQCA). The findings reveal three configurat...
#1Alexander Leischnig (QMUL: Queen Mary University of London)H-Index: 10
#2Arch G. Woodside (Curtin University)H-Index: 53
Corrupt behavior presents major challenges for organizations in a wide range of settings. This article embraces a complexity theoretical perspective to elucidate the causal patterns of factors underlying consumers’ unethical judgments. This study examines how causal conditions of four distinct domains combine into configurational causes of unethical judgments of two frequent forms of corrupt consumer behavior: shoplifting and fare dodging. The findings of fuzzy-set Qualitative Comparative Analys...
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Drawing upon the service-dominant logic, this study investigates the effect of proactive postsales services (PPS) on supplier innovativeness and customer satisfaction. The study also explores the moderating roles of market mavenism and product category in these relationships. Results from structural equation modeling indicate that PPS has positive effects on both supplier innovativeness and customer satisfaction and that supplier innovativeness influences customer satisfaction. Further, product ...
#1Martin Joseph Gannon (Edinburgh Napier University)H-Index: 5
#2Babak Taheri (Heriot-Watt University)H-Index: 11
Last. Hossein G.T. Olya (University of Sheffield)H-Index: 8
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Abstract Festivals provide opportunities for experiential consumption, attracting both first-time and repeat visitors. However, current understanding of the perceptual and behavioural differences between these groups remains incomplete. This study investigates how experiential purchase quality influences experience self-connection and braggart word-of-mouth, for both first-time and repeat visitors, using a mixed-method approach. The qualitative (n = 32) and quantitative (n = 909) results togethe...
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#1Ilias O. Pappas (University of Agder)H-Index: 11
#2Patrick Mikalef (NTNU: Norwegian University of Science and Technology)H-Index: 10
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In the complex ecosystem of mobile applications multiple factors have been used to explain users’ behavior, without though focusing on how different combinations of variables may affect user behavior. The purpose of this paper is to show how price value, game content quality, positive and negative emotions, gender and gameplay time interact with each other to predict high intention to download mobile games.,Building on complexity theory, the authors present a conceptual model followed by researc...
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#1Graham Ferguson (Curtin University)H-Index: 4
#2Carol M. Megehee (College of Business Administration)H-Index: 13
Last. Arch G. Woodside (College of Business Administration)H-Index: 53
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Abstract This study provides a theory of the influences of alternative national cultures (as complex wholes) on customers’ tipping behaviors following receiving of services in restaurants and taxis. Based on complexity theory tenets, the study constructs and tests models asymmetrically—offers separate models for explaining and forecasting high tipping versus low tipping national cultures. The study uses multiple sources of secondary data for 30 nations including Hofstede's first four culture val...