Sociotechnical interaction at work: an ethnographic study of the Wikipedia community

With much of Wikipedia’s research centering on the encyclopedia’s articles, less is known about the way its editors confront issues through computer-mediated talk pages. I present a novel attempt to investigate the diversity of discursive, sociotechnical interactions in the community with a data-driven online ethnography. I detail three issues: (i) how human editors collaborate with bots; (ii) what kinds of sociotechnical interaction are used in...