Understanding IS Complexity and the Heterogeneity of Frames: The Illusion of Agreement

Organizations are confronted with increasing levels of IS complexity. The socio-technical nature of IS implies that IS complexity stems from not only the structure of technology (e.g., how many elements and relations), but also from the subjective perceptions organizational actors have regarding technology. Research on IS complexity focuses mostly on the structural dimension and less on the subjective dimension. To understand the subjective...