Understanding the value of reputation systems in enterprise social media (ESM) - The impact on ESM engagement behaviors

Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater...