Managing capacity at a service facility: An experimental approach

Volume: 259, Issue: 1, Pages: 216 - 228
Published: May 1, 2017
Abstract
Most research in queuing has focused on the optimisation of performance and equilibrium analysis, with little attention to the understanding of how managers actually make decisions. In this paper, we use an experimental set-up to investigate the decision-making process in a queuing capacity expansion problem, in the presence of capacity adjustment delays. The experiment represents a queuing system with one facility and virtual customers who...
Paper Details
Title
Managing capacity at a service facility: An experimental approach
Published Date
May 1, 2017
Volume
259
Issue
1
Pages
216 - 228
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