Looking for a service opening: Building reputation by leveraging international activities and host country context

Published on Jun 1, 2017in Journal of World Business 3.99
· DOI :10.1016/j.jwb.2016.08.006
Armando Juan Borda3
Estimated H-index: 3
William Newburry19
Estimated H-index: 19
(Florida International University)
+ 5 AuthorsZulma Quispe1
Estimated H-index: 1
Abstract We explore how a country’s economic openness impacts firm-level signal interpretation when stakeholders assess firm reputation, arguing that host country norms influence the reference frames of assessors. In more open economies, regional MNCs’ international activities are more valued as signals of firm quality–indicating effective cross-border deployment of ownership advantages. Latin America’s unique development trajectory has resulted in groupings of both more open and more restrictive countries, creating a valuable setting to test our theory. Further, we suggest that the positive regional MNC impact on reputation is stronger for knowledge intensive business services given high uncertainty levels in such industries.
  • References (102)
  • Citations (7)
Published on Sep 1, 2001in Harvard Business Review 4.37
Pankaj Ghemawat28
Estimated H-index: 28
966 Citations
Published on Jan 12, 2012
Tim Kane1
Estimated H-index: 1
Edwin Feulner1
Estimated H-index: 1
Kim R. Holmes1
Estimated H-index: 1
806 Citations
Published on Aug 1, 2015in Corporate Reputation Review
Deborah Vidaver-Cohen10
Estimated H-index: 10
(Florida International University),
Carolina Gomez14
Estimated H-index: 14
(Florida International University),
Scott R. Colwell9
Estimated H-index: 9
(College of Management and Economics)
This paper describes an exploratory study of the relationship between a firm’s Country-of-Origin (COO) and public perceptions of multinational and domestic corporations operating in Latin America. Analyzing data from Reputation Institute’s 2012 Global RepTrakTM survey, we examined three research questions: First, does a firm’s country of origin predict public perceptions of the firm’s reputation? Second, does a firm’s county of origin predict public intent to behaviorally support the firm? Third...
7 Citations Source Cite
Published on Jan 1, 2003in Foreign Affairs 3.54
John B. Williamson41
Estimated H-index: 41
This volume is a successor of sorts to the Institute's 1986 volume Toward Renewed Economic Growth in Latin America, which blazed the trail for the market-oriented economic reforms that were adopted in Latin America in the subsequent years. It again presents the work of a group of leading Latin American economists* who were asked to think about the nature of the economic policy agenda that the region should be pursuing after a decade that was punctuated by crises, achieved disappointingly slow gr...
220 Citations Source Cite
Published on Jun 1, 2000in Academy of Management Journal 6.70
Tarun Khanna40
Estimated H-index: 40
(Harvard University),
Krishna G. Palepu33
Estimated H-index: 33
(Harvard University)
We demonstrate variation in the extent to which firms benefit from their affiliation with Chilean business groups in the 1988-1996 period. The net benefits of unrelated diversification are positive if group diversification exceeds a threshold level, though this threshold increases with time. We find evidence of non-diversification related group benefits, which atrophy over time. We conjecture that the evolution of institutional context alters the value creating potential of business groups, thou...
774 Citations Source Cite
Published on Jan 1, 1996
Charles J. Fombrun35
Estimated H-index: 35
Introduction: why reputations matter. Part 1 The hidden value of a good reputation: going for the gold what's in a name? enlightened self-interest reputational capital the Midas touch shaping consistent images of pageants and horse races managing reputation. Part 2 The ups and downs of reputation: fashion's ins and outs the MBA academies under siege so you want a new identity pitching arm and hammer the deal-makers doing good, the Morgan way song of Solomon. Conclusion: the burden of celebrity.
2,003 Citations
Published on Jan 1, 2012in AD-minister
Juanita Castro Olaya1
Estimated H-index: 1
(EAFIT University),
Juliana Castro Olaya1
Estimated H-index: 1
(EAFIT University),
Indira Jaller Cuéter1
Estimated H-index: 1
(University of Strasbourg)
The following paper addresses an issue that has been gaining importance in today’s world: Multilatinas. Those are companies that have emerged from Latin American developing economies and that during the last decades have been growing really fast in the national and the international field. Through this paper we studied the importance of Multilatinas in the region, their common characteristics and their internationalization processes in order to identify if there is a common pattern in their inte...
8 Citations
Published on Sep 1, 2001in Journal of International Business Studies 6.20
Petra Christmann13
Estimated H-index: 13
(University of Virginia),
Glen Taylor2
Estimated H-index: 2
(University of Hawaii at Manoa)
Critics assert that globalization is detrimental to the environment because it encourages location of polluting industries in countries with low environmental regulations. We suggest that globalization might also have positive environmental effects because global ties increase self-regulation pressures on firms in low-regulation countries. Using survey data from firms in China we find that multinational ownership, multinational customers, and exports to developed countries increase self-regulati...
612 Citations Source Cite
Published on Dec 1, 2014in Journal of Management Studies 5.33
Donald D. Bergh24
Estimated H-index: 24
(University of Denver),
Brian L. Connelly19
Estimated H-index: 19
(Auburn University)
+ 1 AuthorsLu M Shannon1
Estimated H-index: 1
(London School of Economics and Political Science)
Actors within organizations commonly must make choices armed with incomplete and asymmetrically distributed information. Signalling theory seeks to explain how individuals are able to do so. This theory's primary predictive mechanism is ‘separating equilibrium’, which occurs when a signal's expectations are confirmed through experience. A content analysis finds that most strategic management signalling theory studies have not fully leveraged separating equilibrium. This presents two possible pat...
49 Citations Source Cite
Published on Jan 1, 2010in Corporate Reputation Review
William Newburry19
Estimated H-index: 19
(Florida International University)
We first examine whether there is a relationship between firm reputation and the stated propensity of an individual to pursue behaviors that support the firm. We then examine the extent to which the reputation-supportive behavior linkage is moderated by the firm's foreignness, its industry and its exposure in its local market. In a multi-level analysis using 117,195 individual evaluations of 125 companies in the context of Latin America and Spain, we find a strong direct relationship between rep...
29 Citations Source Cite
Cited By7
Published on Mar 1, 2017in Journal of Business Research 2.51
Armando Juan Borda3
Estimated H-index: 3
Jose Mauricio Geleilate4
Estimated H-index: 4
(University of Massachusetts Lowell)
+ 1 AuthorsSumit K. Kundu22
Estimated H-index: 22
(Florida International University)
We examine the influence of multinationality and business group diversification on firm performance. Further, we examine how their interaction varies between service and manufacturing firms. We assess these relations in three Latin American countries using a sample of 103 firms over the period from 2000 to 2007. We found that there is a limit to the positive effects of business group diversification and that business group diversification effectively moderates the multinationality-performance (M...
10 Citations Source Cite
Published on Oct 1, 2017in Business Ethics: A European Review 3.03
Francisco Javier Forcadell7
Estimated H-index: 7
(King Juan Carlos University),
Elisa Aracil2
Estimated H-index: 2
(Comillas Pontifical University)
This article examines multinational banks’ (MNBs) approaches to corporate social responsibility (CSR) in developing countries’ subsidiaries, particularly in Latin America. Building on in-depth case studies of two MNBs that are based in Europe and market leaders in Latin America, we analyze their CSR motivations and outcomes in host countries. We examine institutional environments by applying the national business system framework, and we suggest missing categories in its financial and educationa...
6 Citations Source Cite
Published on Jan 1, 2018in Journal of World Business 3.99
Debmalya Mukherjee11
Estimated H-index: 11
(College of Business Administration),
Erin E. Makarius4
Estimated H-index: 4
(College of Business Administration),
Charles E. Stevens8
Estimated H-index: 8
(Lehigh University)
Abstract The literature on business groups (BGs) has identified reputation as a critical factor in their success and survival. However, most studies have assumed that BGs are well-known and well-regarded—an assumption that may not be tenable in the context of international expansion. We use signaling theory to explore the causes of an unacknowledged source of BG heterogeneity—variance in their reputation prominence (whether they are well-known or not) and reputation quality (whether they are reg...
6 Citations Source Cite
Published on May 15, 2018in Cogent Business & Management
Valtteri Kaartemo2
Estimated H-index: 2
(University of Turku)
AbstractThis article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of...
1 Citations Source Cite
Published on Sep 6, 2018in The Multinational Business Review
Keith Kelley3
Estimated H-index: 3
(University of Michigan),
Thomas A. Hemphill14
Estimated H-index: 14
(University of Michigan),
Yannick Thams3
Estimated H-index: 3
(Suffolk University)
Purpose This paper aims to explore the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP) from a shared value perspective. Adopting reputation as a multilevel form of value that mediates the CSR–CFP relationship, the paper explains how CSR initiatives may enhance both firm and country reputation and how the amount of shared value between the two leads to CFP. Design/methodology/approach The paper first establishes the theoretical foundation for t...
Source Cite