A storm is coming? Collective sensemaking and ambiguity in an inter-organizational team managing railway system disruptions

Published on Jul 3, 2017in Journal of Change Management
· DOI :10.1080/14697017.2016.1219380
Sander Merkus3
Estimated H-index: 3
(VU: VU University Amsterdam),
Thijs Willems2
Estimated H-index: 2
(VU: VU University Amsterdam)
+ 4 AuthorsHans Bakker4
Estimated H-index: 4
(TU Delft: Delft University of Technology)
This paper studies the ways in which members of inter-organizational teams collectively make sense of unexpected events and how they decide upon engaging in action. Frequently, ambiguity dominates such change processes aimed to create common understanding. Using the notion of the duality of intrinsic and constructed ambiguity, a detailed analysis of the collective sensemaking efforts of an inter-organizational team of railway coordinators in the Operational Control Center Rail was conducted. Building on team meetings observations during the days preceding a large and potentially disruptive winter storm in December 2013, the case study describes the process of collectively making sense of the disruptiveness of the storm. The findings show that contextual and temporal factors determine whether collective sensemaking unfolds as either a shared or a negotiated process.
  • References (93)
  • Citations (4)
#1Andrea Whittle (Newcastle University)H-Index: 17
#2William Housley (Cardiff University)H-Index: 20
Last.Peter Lenney (Lancaster University)H-Index: 6
view all 5 authors...
21 CitationsSource
#1Jörgen Sandberg (UQ: University of Queensland)H-Index: 22
#2Haridimos Tsoukas (UCY: University of Cyprus)H-Index: 41
107 CitationsSource
#1Sander MerkusH-Index: 3
2 Citations
#1Sander MerkusH-Index: 3
#2Jaap de HeerH-Index: 2
Last.Marcel VeenswijkH-Index: 10
view all 3 authors...
4 CitationsSource
#1Christine Teelken (VU: VU University Amsterdam)H-Index: 12
#2Mairi Watson (University of Northampton)H-Index: 1
3 CitationsSource
#1Kerem Gurses (Libera Università Internazionale degli Studi Sociali Guido Carli)H-Index: 2
#2Pinar Ozcan (Warw.: University of Warwick)H-Index: 5
41 CitationsSource
#1Sander Merkus (VU: VU University Amsterdam)H-Index: 3
#2Jaap de Heer (VU: VU University Amsterdam)H-Index: 2
Last.Marcel Veenswijk (VU: VU University Amsterdam)H-Index: 10
view all 3 authors...
3 CitationsSource
#1Joep Cornelissen (VU: VU University Amsterdam)H-Index: 35
#2Saku Mantere (Hanken School of Economics)H-Index: 19
Last.Eero Vaara (Hanken School of Economics)H-Index: 42
view all 3 authors...
54 CitationsSource
#1Nivea Blackburn (Victoria University of Wellington)H-Index: 2
#2Judy Brown (Victoria University of Wellington)H-Index: 15
Last.Val Hooper (Victoria University of Wellington)H-Index: 8
view all 4 authors...
23 CitationsSource
#1Michael Smets (University of Oxford)H-Index: 11
#2Paula Jarzabkowski (City University London)H-Index: 36
Last.Paul Spee (UQ: University of Queensland)H-Index: 8
view all 4 authors...
134 CitationsSource
Cited By4
#1Matthias Georg Will (MLU: Martin Luther University of Halle-Wittenberg)H-Index: 6
#2Ingo Pies (MLU: Martin Luther University of Halle-Wittenberg)H-Index: 14
6 CitationsSource
#1Danny Schipper (EUR: Erasmus University Rotterdam)H-Index: 3
#2Lasse Gerrits (University of Bamberg)H-Index: 12
2 CitationsSource
#1Thijs Willems (VU: VU University Amsterdam)H-Index: 2
#2Alfons van Marrewijk (VU: VU University Amsterdam)H-Index: 11
1 CitationsSource