A Storm is Coming? Collective Sensemaking and Ambiguity in an Inter-organizational Team Managing Railway System Disruptions
Abstract
This paper studies the ways in which members of inter-organizational teams collectively make sense of unexpected events and how they decide upon engaging in action. Frequently, ambiguity dominates such change processes aimed to create common understanding. Using the notion of the duality of intrinsic and constructed ambiguity, a detailed analysis of the collective sensemaking efforts of an inter-organizational team of railway coordinators in the...
Paper Details
Title
A Storm is Coming? Collective Sensemaking and Ambiguity in an Inter-organizational Team Managing Railway System Disruptions
Published Date
Aug 14, 2016
Journal
Volume
17
Issue
3
Pages
228 - 248
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