What’s Measured Is Not Necessarily What Matters: A Cautionary Story from Public Health
Abstract
A systematic review of the introduction and use of outcome-based performance management systems for public health organizations found differences between their use as a management system (which requires rigorous definition and measurement to allow comparison across organizational units) versus for improvement (which may require more flexibility). What is included in performance measurement/management systems is influenced by ease of measurement,...
Paper Details
Title
What’s Measured Is Not Necessarily What Matters: A Cautionary Story from Public Health
Published Date
Nov 30, 2016
Journal
Volume
12
Issue
2
Pages
52 - 64
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Notes
History