Critical Success Factors for is Outsourcing Implementation from an Interorganizational Relationship Perspective

The primary purpose of this study is to investigate the factors contributing to the success and failure of IS outsourcing relationships between client firms and vendors. The proposed research model is based on the relational exchange theory, communication behavior, and transaction cost theory. A survey study of 207 IS outsourcing relationships of U.S. firms indicates that (1) vendor capability, solidarity, continuity expectation, flexibility,...