Use of focus groups in a library's strategic planning process.
Abstract
The use of focus groups to determine patron satisfaction with library resources and services is extensive and well established. This article demonstrates how focus groups can also be used to help shape the future direction of a library as part of the strategic planning process. By responding to questions about their long-term library and information needs, focus group participants at the University of Texas Southwestern Medical Center at Dallas...
Paper Details
Title
Use of focus groups in a library's strategic planning process.
Published Date
Jan 1, 2002
Journal
Volume
90
Issue
1
Pages
86 - 92
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Notes
History