Relational governance in outsourcing partnerships
Abstract
Purpose The paper aims to capture the nuances of two client–supplier relationships to offer new insights on the influences of transactional, knowledge and social elements in outsourcing partnerships. Design/methodology/approach The study has used descriptive case studies with narrative storylines. Interviews were conducted with three relationship managers (boundary gatekeepers) to understand preferred governance practices between clients and...
Paper Details
Title
Relational governance in outsourcing partnerships
Published Date
Jul 18, 2016
Journal
Volume
26
Issue
4
Pages
435 - 452
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