The Textualization of Problem Handling
Abstract
This article reports on research addressing the role of incident reporting at the workplace as a textual representation of lean management techniques. It draws on text and discourse analysis as well as on ethnographic data, including interviews, recorded interaction, and observations, from two projects on workplace literacy in Sweden: a study in an eldercare facility and a study in a large factory. Analysis of the data set demonstrates striking...
Paper Details
Title
The Textualization of Problem Handling
Published Date
Jun 7, 2016
Journal
Volume
33
Issue
3
Pages
275 - 301
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