service delivery

sector innovation

service provision

public innovation

value destruction

public values

public governance

co-production

transformation research

Public Administration Review

Public value creation has become a critical challenge, but existing approaches have limitations and it is unclear how they can be integrated. This article addresses this issue by analyzing four best‐practice cases in which public value was created through the integration of community indicators and government performance management. It identifies an iterative process of participation, legitimation, and implementation, with institutional innovations across boundaries between civil society, politics, and administration. These institutional innovations help integrate the often fragmented arenas of participation, legitimation, and implementation .

Creating Public Value and Institutional Innovations across Boundaries: An Integrative Process of Participation, Legitimation, and Implementation